Privacy Policy

AV Horeca Solutions ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.avhorecasolutions.com or contact us through WhatsApp, email or phone.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or share your personal information with us.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us, including:

• Your name and business name
• Contact information (phone number, WhatsApp number, email address)
• Business type and location (city/state)
• Product enquiries and requirements
• Messages sent through WhatsApp, our contact form, or email

Information Collected Automatically

When you visit our website, certain information may be collected automatically:

• IP address and browser type
• Pages visited and time spent on the website
• Referring URL
• Device type (mobile, desktop, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your product enquiries and provide quotations
• To process orders and arrange delivery
• To provide after-sales service and support
• To send you information about new products, offers and updates (only if you have consented)
• To send WhatsApp broadcast messages about our products and promotions
• To improve our website and customer service
• To comply with legal and regulatory requirements

3. WhatsApp Communication

When you contact us via WhatsApp or consent to receive WhatsApp messages from us:

• Your WhatsApp number and conversation history are stored securely
• We may send you product information, quotes and follow-up messages
• We use AiSensy (a Meta Business Solution Provider) to manage WhatsApp communications
• You can opt out of WhatsApp communications at any time by replying "STOP" or informing us directly

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted partners who assist in operating our business (WhatsApp API providers, delivery services)
• Brand partners: With Pradeep Stainless India Pvt Ltd (our authorized brand partner) for warranty and service purposes only
• Legal requirements: When required by applicable law, court order or government authority
• Business transfers: In connection with a merger, acquisition or sale of assets, with prior notice to you

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Enquiry data is typically retained for 2 years. Customer order data is retained for 7 years as required by Indian tax law.

6. Your Rights

Under applicable Indian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for WhatsApp marketing messages at any time
• Lodge a complaint with relevant authorities

To exercise these rights, contact us at avhorecasolutions@gmail.com or WhatsApp us.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites including our brand partners (Pradeep, Aeonic, iBrew). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to contact us.